Niramay Diagnostics
Nagpur·Healthcare
⚠️The Challenge
Patient intake, test booking, report delivery, and doctor follow-ups were all managed manually. Sensitive diagnostic data was stored in unprotected spreadsheets shared over email, creating both operational inefficiency and a significant data security risk.
🔧The Solution
Custom patient management application built on Zoho Creator with role-based access controls. Automated report delivery configured via Zoho Flow, triggering WhatsApp and SMS notifications the moment results were ready. Zoho CRM used for doctor referral tracking and corporate client management.
📈The Results
Manual data entry
Reduced by 70% for admin staff
Report delivery time
Cut from 6 hours to 45 minutes
Data security incidents
Zero since go-live
Patient satisfaction
Measurably improved via faster notifications
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